I didn't get a proper license key

dalewnorth

2020-04-29 05:22:14

I just ordered Midi Translator Pro and while the order went through I was sent an email back with no test in the License Key field. Any help would be appreciated. 

Steve-Bome Forum Moderator

2020-04-29 07:15:52

Hi if you check your name in the upper right corner of this site, you will see a drop down menu. Go to Products and you should get a list of products you purchased along with their license keys.  If not, let me know.

Steve Caldwell
Bome Q and A Moderator and
Independent Bome Consultant/Specialist
bome@sniz.biz

dalewnorth

2020-04-29 07:20:03

comment

My product is listed. The problem is that the license key field reads “” with no data otherwise.

Steve-Bome Forum Moderator

2020-04-29 07:35:13

OK, I'll have someone contact you, if you left contact information on the order. Otherwise, please go Contact and fill out the form so that we can ensure we can get your information.

 

https://www.bomeloft.com/contact

 

Steve Caldwell
Bome Q and A Moderator and
Independent Bome Consultant/Specialist
bome@sniz.biz

Florian Bome

2020-04-29 14:20:24

Sorry for that. In the order, the name contained an additional apostrophe, which is not allowed in license keys, so the license key generator did not issue a license key. I've fixed that now. As already written via email, you can now access your license in your account.
My apologies!
Best regards,
Florian